Contact us
- ask@benaasouq.com
-
United Arab Emirates – Smart Vision Building Materials Trading FZC:
Office No: B01153D2, RAKEZ Al Hulaila - New Service Block - Al Hulaila FZ – Industrial Zone
Ras Al Khaimah. -
+971 72335303
- P.O Box: 330087
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Iraq – Smart Vision for General Supply LLC:
Zain Building, 2nd Floor, 14 Ramadan Street, Baghdad. -
+964 77 0260 0049
Get in touch with us using the form below!
Help topics
Invoice Payment Portal
What is Versapay?
Versapay is a secure payment portal that can be used by BenaaSouq Net 30 Account holders to view and pay invoices.
Sign in to safely and securely check account statements, print invoices, and make online payments.
Is the invoice payment portal secure?
Versapay has passed the most rigorous of security testing from external auditors to verify their security level meets the highest industry standards. Their systems are monitored and updated as needed to protect against any known security risks. In addition to the third-party testing, their internal security personnel use several risk assessment and security tools to monitor and maintain the security of their online systems. Versapay is a certified PCI Level 1 Service Provider and is audited annually by its banking partners to ensure ‘bank grade’ security compliance.
Their compliance, internal practices, data centers, and security monitoring is best-in-class to ensure your financial information is protected in a secure environment.
All interaction with their service is done using the latest levels of SSL encryption (TLS). Their systems are housed in a SSAE16 certified facility, meeting the highest standards in security and availability. Their services are hosted in top-tier data centers that provide carrier-level support, as well as multiple levels of security and redundancy.
Payment
What are my payment options for BenaaSouq orders?
For your convenience, BenaaSouq accepts payment with Visa, MasterCard, Discover, PayPal, check, or wire transfer. Qualified BenaaSouq Business Account customers may pay via invoice.
To make a payment via wire transfer, please contact our Customer Service Team.
Hours**: Monday – Friday 6am – 9pm (CT)
Saturday 7am – 5pm
Phone: +971 7 233 5303
**Customer Service is closed on some holidays.
When will my order be billed to my credit card?
Items will be billed to your credit card as soon as they are shipped. On the rare occasion that some of the items in your order are not in stock, you will only be billed for the part of the order that ships. In these cases, you may see your bill split into multiple charges as the items are shipped to you separately.
Ordering
How long does it take to process and deliver an order?
We do our very best to deliver orders as quickly as possible. The majority of BenaaSouq’s in-stock items ship within 1 business day. Most customers will receive their items within 2 to 5 business days. The delivery timeframe will depend on the customers location from the closest warehouse and products stock position. However, processing and delivery timeframes can vary depending on the particular product selected, please reference the shipping time frames displayed on the Product Page and in Checkout. If there are significant delays please contact customer service at +971 7 233 5303.
For guaranteed delivery of items that are needed urgently, we encourage you to select the expedited shipping, which is available for many of our products. If you have questions about processing time and/or expected delivery time frames for your order, please don’t hesitate to contact our customer service team.
Customer Service Contact Information:
Phone: +971 7 233 5303
Hours*: Monday – Friday 8 a.m. – 5 p.m.
Saturday 8 a.m. – 5 p.m.
*Customer Service is closed on some holidays.
How can I cancel my order?
To cancel an order that has already been placed, please reach out to our customer service team directly.
Customer Service Contact Information:
Phone: +971 7 233 5303
Hours*: Monday – Friday 8 a.m. – 5 p.m.
Saturday 8 a.m. – 5 p.m.
*Customer Service is closed on some holidays.
Shipping
How long will it take for items to be delivered?
Visit Track Order to check the status of an order at any time.
BenaaSouq dispatches many items within 1 business day from when the order is placed. However, certain items may take longer to process. Look for the shipping information located on the product page to see when a specific item is expected to ship. *Note: Some products will also include an “Expected Arrival” time frame.
Upon the shipment of an item, an email notification will be sent with the tracking number and an estimated delivery date. Once shipped, most items are delivered within 2-5 business days.
Where do you ship from?
BenaaSouq uses our growing network of shipment centers that are strategically located across the UAE ans USA. Shipping location of each order will depend on the product ordered and stock availability. We will ship the product from the closest location to you in order to get your order to you as quick as possible.
Returns
How do I return a purchase?
Start a Return
Items can be returned from the Order History page while logged in, or by using your order number and email address. A button to return item(s) will be available as long as they are within 15 days of shipment. See BenaaSouq’s Return Policy for more information.
Items submitted for a return online are eligible for a full credit refund. For replacements, please contact Customer Service.
To Return Item(s) to BenaaSouq
- Print your label
Print the return label provided by email. If you’re unable to print, bring the digital version to any FedEx location for help. Please note: it may take up to 24 hours to receive your label. - Pack up your return
Package the items in their original shipping container or a sturdy box. Remove or cover any old shipping labels and attach the new return label. To avoid delays in your refund, include the packing slip that corresponds to the item in the box by referencing the correct item number (SKU #). - Send it back
Drop off your return package(s) at any FedEx location or hand it to a FedEx carrier.
What is Zoro's return policy?
Except as otherwise described herein or in our Terms & Conditions, if you are not satisfied for any reason, items may be returned within 15 days of shipment for a full credit or exchange. BenaaSouq will cover the cost of return shipping, and credit the original form of payment within 7 business days of receipt. Certain
Exceptions
- Returned items must be in the original packaging, contain all components, and be in new condition.
- Returns may require additional information or a photo of the item(s) to process the return.
- Returns received at BenaaSouq without a packing slip may be assessed a 15% processing fee that will be deducted from any credit due.
- Returns received without a BenaaSouq return label may take more than 7 days to credit.
BenaaSouq reserves the right to refuse or limit any returns that, in BenaaSouq’s sole judgment, appear to be fraudulent, abusive, in violation of these terms, or otherwise inappropriate. See Terms & Conditions for more information.
Damaged Items
We work hard to ensure that all items are received in good condition, and if the item is damaged, we sincerely apologize for any inconvenience. We will do all we can to remedy the situation—either by sending a replacement item or refunding your order—and we’ll help you return the damaged item at our expense. Start the return for a full credit refund by contact Customer Service for replacements.
My Account
How do I create an account with BenaaSouq?
It’s quick and easy–all you need to Create an Account is your email address, and a strong password. For business accounts a company name is needed.
What should I do if I forgot my password?
If you have forgotten your password, visit our Reset Password page.
Product Information
What is the warranty on your products?
BenaaSouq warrants any products purchased for use in business or resale against defects in workmanship or materials under normal use for a period of 1 year from the ship date of purchase. Any product determined by BenaaSouq to be defective in material or workmanship and returned to BenaaSouq (shipping costs prepaid) will, at BenaaSouq’s option, be repaired or replaced or the purchase price refunded.
For information on a specific manufacturer’s warranty, please contact us at +971 7 233 5303.
What if the picture of an item on BenaaSouq.com does not match the product attributes?
While we try our best to ensure that all product listings are accurate, manufacturer-supplied images may occasionally differ slightly from the product listing. Please refer to the product attributes for the most accurate information for these products. If you have any further questions about specific products, feel free to contact us at +971 7 233 5303.
Website
What browsers and browser versions does benaasouq.com support?
Benaasouq.com supports the most recent versions of Chrome, Firefox, Microsoft Edge, and Safari. Please contact customer service if you encounter any issues while browsing Benaasouq.com.
How can I find an item on benaasouq.com?
To find a specific item, you may use the search bar to search by item names or part numbers. You can also click on Shop Categories in the upper left-hand corner of Benaasouq.com to find the category or subcategory that contains the items you are looking for. In some cases, you may be able to use certain filters on the left side of the page to further narrow down your results.
Customer Service
Is there a retail store I can go to?
Unfortunately not. BenaaSouq is primarily an online business, but you can always reach us at +971 7 233 5303 or contact us with any questions or concerns.
How do I sign up to receive a catalog?
BenaaSouq does send periodic print catalogs to select customers, however, we do not currently offer a way to directly sign up to receive them. Our full selection featuring millions of products from thousands of trusted brands is always available at Benaasouq.com, along with up-to-date pricing and detailed product information. For special offers, discounts, updates on new products, and more, you can sign up for our email program.
